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These Terms and Conditions apply to all purchases of Goods which are sold by Cagecity London.

By placing an order on this website you agree to abide by these Terms and Conditions.

We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on every occasion the website is used.

Your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.

In these Terms and Conditions (the “Conditions”) the following words shall have their corresponding meaning:

“Buyer” the person(s), firm or company who purchases the Goods from the Company.
“Company” Cagecity London.
“Seller” Cagecity London
“Goods” any Goods agreed to be supplied to the Buyer by the Company (including any part
or parts of them).
“Delivery Date” the date on which the Goods are to be delivered as stipulated in the Buyer’s
order and accepted by the Seller.
“Contract” any agreement between the Company and the Buyer for the sale and purchase
of the Goods, incorporating these Conditions.

1. Basis of Sale

1.1. The Buyer represents that the information provided when placing its order is up-to-date accurate and is sufficient for the Seller to fulfil the Buyer’s order.

1.2. The Buyer represents that it has legal capacity to enter into a contract. No warranty, commitment or any other obligation should be assumed by the Buyer on the Seller’s behalf or on behalf of a Goods manufacturer, licensor or supplier without the Seller’s express prior written consent.

1.3. Sales literature, price lists and other documents issued by the Seller in relation to the Goods are subject to alteration without notice and do not constitute offers to sell the Goods which are capable of acceptance.

1.4. The liability of the Seller to the Buyer for breaking any of these Conditions is limited to refunding any money already paid by the Buyer for Goods that have not been received (not applicable if sent signed for) or that have been returned within the agreed time scales and in the required condition. The Company will not be liable for any other loss or damages, unless the loss or damages are caused by negligence.

1.5. Any typographical errors or omissions on the website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller. If we discover an error in the price of Goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the Goods, you will receive a full refund.

1.6. Cagecity London strives to ensure that the information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.

2. Prices

2.1. All prices are inclusive of VAT where applicable. Costs of carriage are those applicable at the time, as advertised and noted at the point of order.

2.2. Confirmation of the order by the Buyer signifies acceptance of these charges (and herein the T&Cs).

2.3. The company reserves the right to alter prices or cancel an order at any time prior to delivery. 

3. Delivery

3.1. Delivery of the Goods shall be made by the Seller delivering the Goods as specified in the Buyer’s order and/or the Seller’s acceptance as the location to which the Goods are to be delivered by the Seller.

3.2. If the delivery address is outside the UK the Buyer shall be responsible for complying with any legislation or regulation governing the importation of the Goods into and selling of the Goods in the country of destination.

3.3. The buyer is also liable for any import duties and procedures thereof.

3.4. For the avoidance of doubt, the Cagecity London does not warrant that any products purchased by the Buyer comply with all statutory requirements and regulations relating to the sale of the Goods in any jurisdiction outside of the UK and it is the sole responsibility of the Buyer to ensure compliance.

3.5. The Delivery Date is approximate only and time for delivery shall not be of the essence unless previously agreed by the Seller in writing.

3.6. Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.

4. Damage/Loss in Transit.

4.1. The Company accepts no liability for any loss resulting from the Buyer’s failure to comply with the carrier’s requirements with respect to notification of damage, shortage or non-delivery of Goods.

4.2. Goods should be checked/inspected on receipt and damage/shortages advised in writing to the carriers and ourselves within 3 days.

4.3. Damaged Goods must be retained for inspection at the company’s discretion.

4.4. Damaged Goods returned to the company will only be accepted if previously agreed in writing.

4.5. Non delivery must be advised in writing to the carriers and ourselves within 3 days of date of order.

4.6 The image of the package outside the address of the receiver is proof it has been safely delivered to the customer and we can not take responsibility for its whereabouts after the image is taken.

5. Returns

5.1. Returns of Goods must be in conjunction with Cagecity London return policy.

5.2. The returned items must be sent back in their original packaging together with all the materials received with the item/s.

5.3. The item/s must be unharmed, unwashed, not worn or altered and must have all original security seals still attached. When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Briefs and swimsuits should be tried on over underwear, without removing the protective adhesive strip or it will not be accepted. If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost. We have made every effort to display the colours of our products that appear on as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.

5.2. Returned Goods must be sent carriage paid and recorded.

5.3. Receipt of recorded return must be kept and used to contact the Buyer if any issues are to arise.

5.4 We cannot take any responsibility for lost returns so we highly recommend sending via a secure trusted courier, tracked and sign for. 

6 Faulty

6.1 All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact

6.2 Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

6.3 If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it. We have made every effort to display the colours of our products that appear on as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor display of a colour will be completely accurate.

6.4 Wash and care labels are sent with the products. Please follow this. We can not take any responsibility for any issues that may arise from not following the correct instructions. This includes -

  • Not washing at the correct temperature 
  • Tumble drying 
  • iron over the print/logo
  • Dry cleaning 

6. Payment

6.1 Cagecity London currently accepts payments using Mastercard, Visa, Maestro, PayPal.

6.2. Refunds will be made by the same means of a credit to the used method of payment.

6.3 When clients place orders online, credit details are forwarded to a protected online banking system accepts Visa, Mastercard, American Express, Maestro and PayPal.

6.4. Cagecity London do not store credit card details nor do we share customer details with any 3rd parties.

6.5. Payments as well as refunds for shipments are all invoiced/returned in Pounds (£).

6.6. Payment shall be due before the delivery date and time for payment shall be a
fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.

6.7 It is a term of the Contract for sale of any Goods herein that the Goods shall remain the property of the Seller until such time as payment in full has been received and cleared. In the event of any default in payment the Seller reserves the right to reclaim the Goods concerned.

6.8. There will be no delivery until cleared funds are received.

7. Privacy

7.1 Please refer to our Privacy Policy

8. Risk and Title

8.1. Risk shall pass to the Buyer when the Goods are delivered to or collected by the Buyer or his agent.

9. Copyright

9.1. Unless otherwise stated, the design and layout of this website, and all the material published on this website (text, graphics, photos, logos and attached documents) is the copyright of Cagecity London.

9.2. Cagecity London is a trademark logo/brand and is governed by law, whereby use is strictly forbidden.