Privacy Policy

Introduction
Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure.

This Policy also sets out your right to request that we delete, update, transfer or provide you with access to your personal information. This Policy should be read alongside our Terms & Conditions.

This Privacy Policy only applies to personal information obtained by us.

In this Privacy Policy the following words shall have their corresponding meaning:

“Website” Cagecity.london
“Company” Cagecity London.

How we collect your personal information
Generally, we collect your information when you decide to interact with us. This could include purchasing online, over the phone, in person when you sign up to receive emails from us.

• We collect information in a number of ways which are listed below:
• When you register or use the Website.
• When you contact the company by telephone or email
• When you enter any event, prize draws or competitions run by the company.
• When completing any surveys that we send to you for research purposes (although
• you are under no obligation to complete these).
• When completing any forms for transactional, employment or other purposes
• When you buy products, gift cards.

The types of information we collect -
We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you up to date about all the latest product drops and brand news. Information of which we obtain directly from you.

Here are some examples of information we collect about you when you interact with us (as detailed in point 3):

• Title
• Name and Surname
• Email address
• Date of Birth
• Contact phone number(s)
• Purchase information
• Interactions with us e.g. contacting our Customer Service
• Payment details
• Delivery address(s)
• Billing address
• Attendance at events
• Automatically populated IP address*

*When visiting our website we may collect an automatically populated IP address. An IP address is a unique number which allows a computer, group of computers or other internet connected device (such as your mobile or tablet) to browse the internet. We may also record the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version.

Information we obtain from you -
Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you may give us permission to access information from those accounts or services.

Information available publicly -
We may include information found in places such as Companies House and information that has been published in for example articles/ newspapers / online.

Ensuring your personal information is only used where lawful -
In order for our use of your personal information to comply with applicable data protection law, that use by us needs to fall under at least one of the specific lawful reasons that are set out in applicable data protection law. Examples of these lawful reasons include our use of your personal information being necessary for the purchase of goods or services, or for compliance with a legal obligation.

We may tailor emails and online advertising to the things you love, so they’re relevant to your location, what you have shown an interest in and the things you buy from us.

Where we have justifiable reason (legitimate interest).
The Privacy and Electronic Communications Regulations (PECR).
Where we have collected your contact details in the process of a sale (or negotiations of a sale) online, of a product or service, Cagecity London will have PECR compliant permission to send you email marketing. We will only send you emails to market Cagecity London products and services. You are able to unsubscribe at any time.

How long do we keep your personal information for? -
We keep your personal information in line with our company retention policy. We only retain information for as long as it is required.

Confidentiality and security of your personal information -
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. We do not sell your personal information for any purpose.

If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time. Your right to lodge a complaint with the supervisory authority.

Point of contact for concerns; UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

Changes to this Privacy Policy -
We may make changes/updates to this Privacy Policy from time to time. We will update this Privacy Policy to reflect any changes to our use of your personal information (in conjuction with privacy law).

We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by e-mail of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.